Can I exchange a nutrition or personal care product I purchased?

You may exchange the product within 30 days of its receipt by contacting your Herbalife Independent Distributor on Return shipping costs will be reimbursed by you.

My nutrition or personal care product arrived damaged/defective. What do I do?

You may have the product replaced within 30 days of receipt by contacting us. We will cover the cost to ship the damaged or defective product back to us. However, be aware that the cost to ship the replacement product to you will be on your charge

My return item package was lost/stolen. What do I do?

HerbalOnlineshop and the independent distributor are not responsible for lost or stolen packages containing returns. We highly recommend that you use proper insurance, tracking and delivery confirmation methods when shipping.

How long does it take to process returns, exchanges and/or refunds?

Most returns and exchanges are processed within seven to ten days from the time Herbal online shop receives the item being exchanged or returned.

I have questions about the Returns, Exchanges, and Refunds policy. Who do I contact?

Refunds and exchanges may be obtained by following the instructions available at  by contacting your Herbalife Independent Distributor here:

How long will my order take to arrive?
Orders are processed very quickly, depending on the availability of the items you have purchased. Sometimes, an order will be packaged minutes after it has been placed and it takes one and three business days to arrive. If you gave us an incorrect shipping address, it’s very important that you send us an e-mail on as quickly as possible providing the correct shipping address. There’s no guarantee that we’ll be able to switch out the address before the package leaves our hands, but we’ll try our best. 

When my tracking information updated?
Tracking link isn't always provided in real-time. Our shipping partners may provide the tracking link the day after you place your order. Therefore, there might be some delay in updating the tracking link, in general, one or two business days. Please be assured, your package is still on its way to you and probably you will receive a notification email with regards to the delivery time.

Why is my pending transaction duplicated?
If a pending transaction appears on your card account twice, it does not necessarily mean your account will be billed twice. Certain payment provider may authorize a charge when you place an order. The Merchant may then authorize your Card again when the amount is due. In these instances, the charge may appear twice in pending transactions but will be billed to your account only once. If you discover duplicate transactions, please wait to see if they appear on your billing statement. If so, you should send an email to us immediately on to dispute one of the charges.

Do you offer the best Herbalife prices?

Yes, we do! Our Herbalife shop is an independent distributor for the healthcare products provided by the company itself. As a Herbalife distributor, we strive to make the world, and the namely UK, a happier and healthier place, so it’s very important for us to stay honest and clear with everything we do. The current business model adopted by Herbalife requires that every single one of their distributors provides all the paperwork about having legitimate customers and making sales with the help of real people who need our products to become a better version of themselves. There’s simply no way we could possibly try to lie to you in one way or another, believe us.

Reasons to Buy Herbalife Products
There’s a ton of reasons to consider this, starting from the quality of products and finishing with the mission that Herbalife brings to the world. The nutrition shakes and supplements are always made from the natural ingredients.